§ 15-66. Customer service performance reports.

Latest version.

The grantee shall provide the county with quarterly reports on customer service which shall provide the following information for the period:
(1)

Monthly service call rates and time off equivalents;

(2)

Percentage of calls answered within 30 seconds;

(3)

Percentage of abandoned calls;

(4)

Percentage of time all trunks were busy; and

(5)

Number of repair service requests received, by type of complaint and cause of problem.

(Code 1978, § 7-26)

(Code 1978, § 7-26)

                    
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